Privacy Policy

Privacy Policy

Effective Date: December 4, 2025
Last Updated: December 4, 2025

Introduction

Urgent Care & Family Practice Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, store, and protect information when you opt in to receive text messages from us at our Florida location.

About Our SMS Program

Our SMS program allows us to communicate with you via text messages regarding:

  • Marketing promotions and health tips
  • Appointment reminders and confirmations
  • Customer care and service updates
  • General practice information and announcements

Information We Collect

When you opt in to our SMS program, we may collect:

  • Your mobile phone number
  • Your name
  • Date and time of your consent
  • Message history and communication preferences
  • Any information you provide in response to our messages

How We Use Your Information

We use the information collected through our SMS program to:

  • Send you requested text messages about our services
  • Provide appointment reminders and follow-up care information
  • Share health and wellness tips relevant to your care
  • Notify you of practice updates, closures, or schedule changes
  • Improve our communication services and patient experience
  • Comply with legal and regulatory requirements

Consent and Opt-In

By providing your mobile phone number and checking the consent box, you:

  • Agree to receive automated marketing and customer care text messages from Urgent Care & Family Practice Center
  • Confirm that you are the primary user of the mobile phone number provided
  • Acknowledge that message and data rates may apply based on your carrier’s plan
  • Understand that consent is not a condition of purchasing goods or services from us

Message Frequency

Message frequency varies based on your interaction with our practice and current promotions. You may receive appointment-related messages, periodic marketing messages, and important practice announcements.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by:

  • Texting “STOP” to any message you receive from us
  • Contacting our office directly at +1 (386) 506-8555
  • Emailing us at urgentcare405@gmail.com

After opting out, you will receive one final confirmation message. You may continue to receive messages for a short period while your request is being processed.

Help and Support

For assistance with our SMS program, text “HELP” to any message you receive from us, or contact our office:

Urgent Care & Family Practice Center
405 N. Clyde Morris Blvd Daytona Beach, FL 32114
Phone: +1 (386) 506-8555
Email: urgentcare405@gmail.com

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your mobile carrier may also have access to your text messages and mobile phone number as part of their standard operations.

Data Retention

We retain your SMS-related information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

If you opt out, we will retain minimal information to ensure we honor your opt-out request.

Third-Party Service Providers

We may use third-party service providers to facilitate our SMS program. These providers are contractually obligated to:

  • Use your information only for providing services to us
  • Maintain the confidentiality and security of your information
  • Comply with applicable privacy laws

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.

Compliance with Laws

Our SMS program complies with:

  • The Telephone Consumer Protection Act (TCPA)
  • The Cellular Telecommunications Industry Association (CTIA) guidelines
  • Florida state privacy laws
  • HIPAA regulations (where applicable to protected health information)

Children’s Privacy

Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you are under 18, please have a parent or guardian provide consent before opting in.

Changes to This Privacy Policy

We reserve the right to modify this SMS Privacy Policy at any time. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Post the revised policy on our website
  • Notify you via SMS if changes materially affect your rights

Your continued participation in our SMS program after changes are posted constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it’s used
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)

To exercise these rights, contact us using the information provided above.

Florida-Specific Privacy Rights

As a Florida-based healthcare provider, we comply with all applicable Florida privacy laws. Florida residents have the right to:

  • Access their personal information
  • Request correction of inaccurate information
  • Opt out of certain data sharing practices

Contact Information

If you have questions about this SMS Privacy Policy or our privacy practices, please contact us:

Urgent Care & Family Practice Center
405 N. Clyde Morris Blvd Daytona Beach, FL 32114
Phone: +1 (386) 506-8555
Email: urgentcare405@gmail.com
Website: http://urgentcareandfamilypracticecenter.com

Your privacy is important to us. We are committed to protecting your personal information and providing transparent communication about our SMS program.